Find quick answers to your most common questions.
FAQs
Explore our FAQs for shipping, returns, and product care. Need support? Our team replies within 24 hours.).
Shipping & Delivery
Where do you ship from ?
All orders are shipped directly from our warehouse. This ensures fast, reliable delivery with tracking every step of the way.
How long does shipping takes ?
- United State: 3 - 7 business days
- International: 6 - 15 business days.
Do you offer express shipping ?
Not yet—but we're working on it! Right now, all orders are shipped with standard delivery, but we know how important fast shipping can be, so adding an express option is on our roadmap. Stay tuned!
Will I receive a tracking number ?
Absolutely. As soon as your order leaves our warehouse, you’ll get an email with full tracking details. No guessing — you’ll know exactly where your MiduStore® is.
What countries do you ship to ?
We currently ship to most countries worldwide. You can check availability and delivery estimates at checkout by entering your address.
Orders & TrackingShipping
Can I change or cancel my order ?
If your order hasn’t shipped yet, we can usually make changes. Email us right away at support@midustore.com. If it’s already on the way, we’ll help you return or exchange it.
My order hasn't arrived - what should I do ?
Start by checking the tracking link sent to your email. If it looks delayed or stuck, contact us — we’ll investigate and make it right.
I received the wrong item - what now ?
Oops! That’s on us. Just shoot us a message with your order number and a quick photo, and we’ll send the correct item ASAP.
Return & Exchanges
What's your return policy ?
We offer a 30-day risk-free trial. Please reach out to us by email support@midustore.com
How do I start a return or exchange?
Simply email us at support@midustore.com with your order number and reason for return. We’ll guide you through the quick and easy process
Do you cover return shipping?
Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error with your order. We're always fair and transparent.
Can I exchange for a different product or color ?
Please contact our support team atsupport@midustore.com, and we'll gladly assist you in finding the perfect solution for your exchange.
Is there a warranty on MiduStore products?
Yes. Every MiduStore product comes with a 1-year factory warranty that covers manufacturing defects, zippers, stitching, and hardware.
What's not covered under warranty?
General wear and tear, accidental damage, misuse, or alterations are not covered — but if you're unsure, reach out. We’re here to help and often go beyond the standard.
How do I submit a warranty claim?
Email support@midustore.com with your order number, a description of the issue, and a photo. We’ll take care of the rest.
How do I clean my MiduStore products ?
Most Midustore products are machine washable on a gentle cycle. For best results, we recommend air-drying and spot-cleaning zippers and corners as needed.
Are your products water-resistant ?
Yes! All Midustore products are made from awater-repellent polyester blendthat resists spills, splashes, and rainy day mishaps.
Are your materials vegan and cruelty-free?
Absolutely. Every Midustore product is made with vegan, cruelty-free materials— no leather, suede, or animal-derived components.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Visa Card, Master Card, Shop Pay, Union, JCB, American Express and more. Your information is securely encrypted and never stored.
Our system currently allows one discount code per order. If you have a special situation, feel free to reach out — we love to help loyal customers.
Yes, Foldie® digital gift cards are available in multiple denominations. Perfect for travelers, organizers, and minimalist friends.
Can I use multiple discount codes?
Our system currently allows one discount code per order. If you have a special situation, feel free to reach out — we love to help loyal customers.
Do you offer gift cards?
We currently do not have a Gift Cards program.
How does your brand compare to others?
Our customers say it best — Midustore products are smarter, sleeker, and better-built than most travel gear on the market. We obsess over details so you don’t have to.
Where is MiduStore based?
We’re proudly headquartered in 212/303 Botany Road, Zetland, Australian Capital Territory, 2017 with employees and partners in the US, AU, UK & Asia. All support is handled by our in-house team.
